The Tiffin Girls’ School

These Terms and Conditions govern your use of the ilm Papers LTD website and any services or products provided, including digital downloads and in-person mock exams.

1. Digital Product Usage

All digital content is licensed to the purchaser for personal, non-commercial use only. Sharing, distributing, or reproducing our materials without written permission is strictly prohibited.

2. Copyright and Intellectual Property

All content on this website is the property of ilm Papers LTD. This includes but is not limited to designs, text, graphics, and downloadable resources.

3. Booking and Cancellation (Mock Exams)

Mock exam bookings must be paid for in full to secure a place. Cancellations made within 3 days of the scheduled date incur a 50% cancellation fee. Cancellations made more than 3 days in advance are eligible for a full refund. No-shows are non-refundable.

4. Limitation of Liability

ilm Papers LTD is not liable for any indirect, incidental, or consequential damages resulting from the use of our materials or services.

5. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales. Disputes will be resolved exclusively in English courts.

If you have any questions about these terms, please contact us at info@ilmpapers.com.

Type of website: E-commerce – www.ilmpapers.com

Effective date: 1st June 2025.

www.ilmpapers.com (the “Site”) is owned and operated by ilm Papers Ltd. ilm Papers is the data controller and can be contacted at: info@ilmpapers.com

50 Havelock Terrace, London, England, SW8 4AL.

Purpose

The purpose of this Privacy Policy is to inform users of our Site of the following: The personal data ‘we’ (ilm Papers) collect, how we use the collected data, who has access to the data collected, the rights of Site users, and the Site’s cookie policy. This Privacy Policy applies in addition to the “Terms and Conditions” of our Site.

UK Data Protection Law

We comply with the UK General Data Protection Regulation (UK GDPR), as incorporated into UK law by the Data Protection Act 2018, which governs how we collect, store, and use personal data in the United Kingdom.

If we process the personal data of individuals located in the European Union, we will also comply with the EU General Data Protection Regulation (EU GDPR) where applicable.

Consent

By using our Site, users agree that they consent to the conditions set out in this Privacy Policy.

Legal Basis for Processing

We collect and process personal data under the lawful bases defined in the UK GDPR. These include:

• – Contractual necessity: Processing is necessary for the performance of a contract with you, or to take steps at your request before entering into a contract (e.g. completing a purchase).
• – Legitimate interests: Processing is necessary for our legitimate business interests, such as marketing and service improvements, unless these interests are overridden by your rights and freedoms.
• – Legal obligations: Where processing is necessary for us to comply with a legal or regulatory obligation.
• – Consent: In some cases, we will rely on your explicit consent for specific uses of your data (e.g. email marketing).

Personal Data We Collect

We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.

Data Collected Automatically

When you visit and use our Site, we may automatically collect and store the following information: IP address, location, hardware and software details, clicked links, content viewed, and billing details (including name, address, postal code, and email address).

How We Use Personal Data

Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy. The data we collect automatically is used for the following purposes: marketing, payment processing, to ensure fair use of our materials and to monitor the use of our materials.

Who We Share Personal Data With

We may disclose user data to any member of our organisation who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.

We may share user data and payment information with Stripe, our third-party payment processor. Third parties will not be able to access user data beyond what is reasonably necessary to achieve the given purpose (payment processing).

Other Disclosures

We will not sell or share your data with other third parties, except in the following cases: if the law requires it; if it is required for any legal proceeding; to establish or defend our legal rights; and to disclose information to buyers or potential buyers if we seek to sell the company.

If you follow hyperlinks from our Site to another site, please note that we are not responsible for and have no control over their Privacy Policy and practices.

How Long We Store Personal Data

User data will be stored for up to two years after your most recent purchase. You will be notified if your data is kept for longer than this period.

How We Protect Your Personal Data

We use the strongest available browser encryption and store all our data on servers in secure facilities. All data is only accessible to our employees. Our employees are bound by strict confidentiality agreements, and a breach of this agreement would result in the employee’s termination.

While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The internet can be insecure at times and therefore, we are unable to guarantee the security of user data beyond what is reasonably practical.

ilm Papers urges you to keep all materials for personal use only and to refrain from sharing any information that may compromise your privacy or that of others. Any such sharing is strictly prohibited and ilm Papers does not accept liability for any personal identifiable information shared because of unauthorised distribution of any of our materials.

Your Rights as a User

Under the UK GDPR, you have the following rights: right to be informed; right of access; right to rectification; right to erasure; right to restrict processing; right to data portability and right to object.

Individuals under the Age of 18

We do not knowingly collect or use personal data from persons under 18 years of age. If we learn that we have collected personal data from a person under 18 years of age, the personal data will be deleted as soon as possible. If a person under 18 years of age has provided us with personal data, their parent or guardian may contact our Privacy Officer.

How to Access, Modify, Delete, or Challenge the Data Collected

If you would like to know whether we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to whom we have disclosed your personal data, if you would like your data to be deleted or modified in any way, or if you would like to exercise any of your rights under the UK GDPR; please contact our Privacy Officer at: info@ilmpapers.com or by post: 50 Havelock Terrace, London, England, SW8 4AL.

Do Not Track Notice

Do Not Track (DNT) is a privacy preference that can be set in certain web browsers. We do not track the users of our Site over time and across third-party websites and therefore do not respond to browser-initiated DNT signals. We are not responsible for, and cannot guarantee, how any third parties interacting with our Site and your data will respond to DNT signals.

Cookie Policy

A cookie is a small file stored on a user’s hard drive by a website. Its purpose is to collect data relating to the user’s browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.

We use the following types of cookies on our Site:

• – Functional cookies are used to remember the selections you make on our Site so that your selections are saved for your next visits.
• – Analytical cookies allow us to improve the design and functionality of our Site by collecting data on how you access our Site, for example, data on the content you access, how long you stay on our Site, etcetera.
• – Targeting cookies collect data on how you use the Site and your preferences, allowing us to personalise the information you see to better meet your needs.

Modifications

This Privacy Policy may be amended from time to time to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy, we will update the “Effective Date” at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure they are notified of any updates. If necessary, we may notify users via email of changes to the policy.

Complaints

If you have any complaints about how we process your data, please contact us through the contact methods listed in the “Contact Information” section, so that we can, where possible, resolve the issue. If you feel we have not addressed your concern satisfactorily, you may contact a supervisory authority. You also have the right to directly make a complaint to a supervisory authority. You can file a complaint with the Information Commissioner’s Office (ICO).

At ilm Papers, we are committed to delivering high-quality educational materials and services. Please read our policy carefully before making a purchase.

Digital Products (Non-Refundable)

All of our digital products, including downloadable papers, guides, and resources, are non-refundable. Due to the nature of digital content, once a file has been accessed or downloaded, we are unable to offer refunds, returns, or exchanges. By completing a purchase, you acknowledge and agree to this policy.

We recommend reviewing all product details and samples before purchasing. If you experience any technical issues accessing your files, please contact us immediately at info@ilmpapers.com, and we’ll be happy to assist.

In-Person Mock Exams – Cancellation Policy

• – Cancellations made within 3 days of the scheduled mock exam date will incur a 50% cancellation fee.
• – Cancellations made more than 3 days in advance are eligible for a full refund.
• – No-shows or cancellations made on the day of the exam are non-refundable.

To cancel a booking, please email info@ilmpapers.com with your full name, booking details, and the date of the exam.

Contact us at info@ilmpapers.com for questions related to refunds and returns.